General Terms and Conditions

Article 1 – Definitions

  1. Additional Agreement: any ancillary purchase of products, digital content or services related to a Distance Contract, delivered by us or by a third party on our behalf.

  2. Business Day: any calendar day other than Saturday, Sunday or public holiday in Hong Kong.

  3. Consumer: a natural person acting for private, non-business purposes.

  4. Digital Content: data produced and delivered in digital form.

  5. Distance Contract: a contract concluded between us and you under an organized system of distance selling using one or more means of distance communication, up to and including contract formation.

  6. Durable Medium: any tool that allows you to store information addressed personally to you in a manner that makes future access possible for a period appropriate to the information’s purpose and permits unaltered reproduction of the stored information.

  7. Right of Withdrawal: your right to cancel a Distance Contract within the Withdrawal Period.

  8. Withdrawal Period: 14 calendar days from the day after you—or a third party nominated by you—take physical possession of the goods, or, for Digital Content, 14 days from the conclusion of the contract.

Article 2 – Scope and Applicability
2.1 These Terms apply to all offers, Distance Contracts, and deliveries of goods, Digital Content, and services by [Your Company Name] Limited (“we”/“us”) to you.
2.2 By placing an order, you accept these Terms in full. Any divergent or additional terms in your order are hereby rejected unless expressly agreed in writing by us.
2.3 We reserve the right to amend these Terms at any time; changes take effect upon publication on our website.

Article 3 – Offers and Formation of Contract
3.1 All offers on our website are subject to availability and subject to change without notice.
3.2 A contract is formed when we send you order confirmation by email.

Article 4 – Prices
4.1 All prices are stated in Hong Kong dollars (HKD), include VAT where applicable, and exclude any shipping fees unless otherwise specified.
4.2 We reserve the right to adjust prices at any time; price changes do not affect orders already confirmed.

Article 5 – Payment
5.1 You must pay the purchase price and any applicable shipping charges using the payment methods listed on our website.
5.2 If payment is not received by the due date, we may suspend further performance or cancel the contract and charge reasonable interest and collection costs.

Article 6 – Delivery and Execution
6.1 We aim to deliver goods within the time frame stated on the product page. All delivery times are estimates and not guaranteed; delays beyond our control (e.g., supplier delays, customs) do not entitle you to compensation.
6.2 If a delivery date is exceeded by more than 14 Business Days, you may set a final reasonable deadline in writing. If we fail to meet that deadline, you may cancel the order and receive a full refund of all payments made.

Article 7 – Right of Withdrawal
7.1 You have the right to withdraw from a Distance Contract within 14 calendar days without giving any reason.
7.2 To exercise the Right of Withdrawal, you must inform us in writing (e.g., email to support@[yourdomain].com) before the Withdrawal Period expires, using our Model Withdrawal Form or equivalent clear statement.
7.3 You must return the goods to us within 14 days of notifying us. You bear the direct cost of returning the goods.

Article 8 – Refunds and Costs upon Withdrawal
8.1 Upon valid withdrawal, we will refund all payments received (including standard delivery costs) without undue delay and no later than 14 days from the date we receive your notice of withdrawal.
8.2 We may withhold the refund until we have received the goods back or until you have provided proof of shipment, whichever is earlier.
8.3 If you chose a more expensive delivery method than our standard, we may deduct the additional cost from the refund.

Article 9 – Exceptions to the Right of Withdrawal
9.1 The Right of Withdrawal does not apply to:
a. Custom-made or personalized goods;
b. Sealed goods that are not suitable for return for hygiene or health protection reasons, once unsealed;
c. Digital Content delivered immediately with your prior express consent and acknowledgment that you thereby lose the Right of Withdrawal.

Article 10 – Conformity and Warranty
10.1 We warrant that delivered goods conform to the contract and are free from defects.
10.2 You must inspect goods immediately upon receipt and notify us of any defects or non-conformity within a reasonable time.

Article 11 – Complaints Handling
11.1 If you have a complaint, please contact our Customer Service at support@[yourdomain].com. We will acknowledge your complaint within 2 Business Days and aim to resolve it within 14 days.

Article 12 – Duration, Termination, and Renewal of Long-Term Agreements
12.1 For agreements with a term exceeding one year, you may terminate after one year by giving at least one month’s written notice before the end of any subsequent year.

Article 13 – Liability and Indemnity
13.1 Our liability for breach (including negligence) is limited to foreseeable direct loss up to the total price paid for the relevant goods or services, except in cases of gross negligence or willful misconduct.

Article 14 – Disputes and Governing Law
14.1 These Terms and any disputes arising out of or in connection with them are governed by the laws of the Hong Kong Special Administrative Region.
14.2 Any dispute that cannot be resolved amicably shall be submitted to the courts of Hong Kong.

Article 15 – Disputes
15.1 If a dispute arises out of or in connection with these Terms, we will first attempt to resolve it amicably through good-faith negotiations.
15.2 If we cannot reach an agreement within 30 calendar days, either party may submit the dispute to mediation under the Hong Kong International Arbitration Centre (“HKIAC”) Mediation Rules.
15.3 Failing mediation, the dispute shall be finally settled by arbitration under the HKIAC Administered Arbitration Rules. The seat of arbitration will be Hong Kong, the language will be English, and there shall be a panel of one arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

Article 16 – Additional or Deviating Provisions
16.1 No variation of these Terms shall be effective unless agreed in writing by both you and us.
16.2 If any provision of these Terms is held to be invalid or unenforceable under applicable law, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
16.3 Headings are for convenience only and shall not affect interpretation.
16.4 Our failure or delay to enforce any right or remedy under these Terms does not constitute a waiver of that right or remedy.


Model Withdrawal Form
I/we [insert name(s) and address(es)] hereby give notice that I/we withdraw from my/our contract of sale for the following goods/services:
– Order number: _______
– Ordered on (date): _______
– Received on (date): _______
– Name(s) of consumer(s): _______
– Signature (only if on paper): _______
– Date: _______